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Return shipments

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us. Just make sure that items are in their original condition, including the tag.

GERMANY

if you want to return your order from Germany, you will find both the return slip and the prepaid return label in your JUVIA package.

If you no longer have your return label, please contact us at service@juvia.com for a new return label or send us the goods with the order number to the following address:

JUVIA GmbH & Co. KG
c/o Meyer & Meyer Logistikzentrum Nord GmbH & Co. KG
Oststrasse 3
22844 Norderstedt
Germany

AUSTRIA, SWITZERLAND, THE NETHERLANDS AND OTHER EU COUNTRIES

To return a JUVIA item from these countries, simply click on the appropriate country link. By clicking on one of the following links, we will redirect you to the DHL online return form, where you can enter your data and receive a return label to print.

Austria

Belgium


Bulgaria

Czech Republic

Croatia

Denmark

Estonia

Finland

France

Greece

Hungary

Ireland

Italy

Latvia

Luxembourg

Malta

Netherland

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Swizerland

Latvia

Fill out the return form and place it in the parcel. Please attach your return sticker to the front of your parcel so that the original delivery sticker is no longer showing.

FAQS

This is our return policy: if your JUVIA order was delivered to Germany, you will have received a return form and sticker automatically. For returns from Austria, Switzerland, the Netherlands and other EU countries you can download your free of charge return sticker online.

To do so, please select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need. In both cases, you’ll need to fill out the return form and send it back to us along with the items you would like to return using the original packaging.
Please attach your return sticker to the front of your parcel so that the original delivery sticker is no longer showing.

How to send your returns:

  • Drop the parcel off at a DHL post office
  • Drop the parcel off at a DHL Packstation

We'll try to be quick - we promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.

Returns are completely free at JUVIA. The returns process varies from country to country. If your JUVIA order was delivered to Germany, you will automatically have received a return form and sticker. For returns from Austria, Switzerland, the Netherlands and other EU countries you can download your free return sticker online. To do so, please select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need.

Should an article which you have purchased at the JUVIA Online Store have defects, you can of course make a complaint within the statutory warranty periods.

Send the items together with a copy of the invoice explaining the defect to the following address:

JUVIA GmbH & Co. KG
c/o Meyer & Meyer Logistikzentrum Nord GmbH & Co. KG
Oststraße 3
22844 Norderstedt
Germany

If you have any other questions, do not hesitate to contact our customer service team.

We'll try to be quick - we promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.