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General Terms and Conditions

General Terms and Conditions

General Terms and Conditions

1. Scope

The following GT&Cs apply to all orders placed via our online shop.

1. Scope

The following GT&Cs apply to all orders placed via our online shop.

1. Scope

The following GT&Cs apply to all orders placed via our online shop.

2. Contractual partner, formation of contract

The purchase contract is concluded with Juvia GmbH & Co. KG.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-á-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

2. Contractual partner, formation of contract

The purchase contract is concluded with Juvia GmbH & Co. KG.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-á-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

2. Contractual partner, formation of contract

The purchase contract is concluded with Juvia GmbH & Co. KG.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-á-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. CONTRACT LANGUAGE, SAVING OF THE CONTRACT TEXT

The languages available for concluding the contract are German and English.We save the text of the contract and forward the order data and our GT&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

3. CONTRACT LANGUAGE, SAVING OF THE CONTRACT TEXT

The languages available for concluding the contract are German and English.We save the text of the contract and forward the order data and our GT&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

3. CONTRACT LANGUAGE, SAVING OF THE CONTRACT TEXT

The languages available for concluding the contract are German and English.We save the text of the contract and forward the order data and our GT&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. DELIVERY CONDITIONS

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to packing stations.

4. DELIVERY CONDITIONS

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to packing stations.

4. DELIVERY CONDITIONS

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to packing stations.

5. PAYMENT

The following payment methods are basically available in our online shop.

5. PAYMENT

The following payment methods are basically available in our online shop.

5. PAYMENT

The following payment methods are basically available in our online shop.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time.After your identification as the legal cardholder, directly after delivery, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time.After your identification as the legal cardholder, directly after delivery, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time.After your identification as the legal cardholder, directly after delivery, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal, PayPal Express

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly after shipping the good the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

PayPal, PayPal Express

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly after shipping the good the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

PayPal, PayPal Express

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly after shipping the good the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Amazon Pay

During the ordering process you will be forwarded to the online Amazon website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process.Directly after shipping the goods, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.

Amazon Pay

During the ordering process you will be forwarded to the online Amazon website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process.Directly after shipping the goods, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.

Amazon Pay

During the ordering process you will be forwarded to the online Amazon website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process.Directly after shipping the goods, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.

Invoice

You may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.

Invoice

You may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.

Invoice

You may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.

6. RETENTION OF TITLE

The goods shall remain our property until full payment is made.

6. RETENTION OF TITLE

The goods shall remain our property until full payment is made.

6. RETENTION OF TITLE

The goods shall remain our property until full payment is made.

7. DAMAGE DURING DELIVERY

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to press our own claims against the carrier or transport insurer.

7. DAMAGE DURING DELIVERY

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to press our own claims against the carrier or transport insurer.

7. DAMAGE DURING DELIVERY

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to press our own claims against the carrier or transport insurer.

8. WARRANTY AND GUARANTEES

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

8. WARRANTY AND GUARANTEES

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

8. WARRANTY AND GUARANTEES

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

9. ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.

9. ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.

9. ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.

10. RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us (Juvia GmbH & Co.KG, KAP am Südkai, Agrippinawerft 28, 50678 Köln, service@juvia.com, Phone: 0221 46 70 68 01) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

10. RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us (Juvia GmbH & Co.KG, KAP am Südkai, Agrippinawerft 28, 50678 Köln, service@juvia.com, Phone: 0221 46 70 68 01) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

10. RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us (Juvia GmbH & Co.KG, KAP am Südkai, Agrippinawerft 28, 50678 Köln, service@juvia.com, Phone: 0221 46 70 68 01) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us (Juvia GmbH & Co.KG, KAP am Südkai, Agrippinawerft 28, 50678 Köln, service@juvia.com, Phone: 031 520 80 24) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us (Juvia GmbH & Co.KG, KAP am Südkai, Agrippinawerft 28, 50678 Köln, service@juvia.com, Phone: 031 520 80 24) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you must inform us (Juvia GmbH & Co.KG, KAP am Südkai, Agrippinawerft 28, 50678 Köln, service@juvia.com, Phone: 031 520 80 24) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

Effects of cancellation

Effects of cancellation

MODEL CANCELLATION FORM

(If you want to cancel the contract, please fill out the form below and send it back to us)

MODEL CANCELLATION FORM

(If you want to cancel the contract, please fill out the form below and send it back to us)

MODEL CANCELLATION FORM

(If you want to cancel the contract, please fill out the form below and send it back to us)

  • To Juvia GmbH & Co.KG, KAP am Südkai -Agrippinawerft 28, 50678 Köln, service@juvia.com
  • To Juvia GmbH & Co.KG, KAP am Südkai -Agrippinawerft 28, 50678 Köln, service@juvia.com
  • To Juvia GmbH & Co.KG, KAP am Südkai -Agrippinawerft 28, 50678 Köln, service@juvia.com
  • I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
  • I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
  • I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
  • Ordered on [*] / received on [*]
  • Ordered on [*] / received on [*]
  • Ordered on [*] / received on [*]
  • Name of consumer(s)
  • Name of consumer(s)
  • Name of consumer(s)
  • Address of consumer(s)
  • Address of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this for is notified on paper)
  • Signature of consumer(s) (only if this for is notified on paper)
  • Signature of consumer(s) (only if this for is notified on paper)
  • Date
  • Date
  • Date

[*] Delete as appropriate Privacy Policy prepared with Trusted Shops Legal Texts in collaboration with the law firm Wilde Beuger Solmecke Rechtsanwälte.

[*] Delete as appropriate Privacy Policy prepared with Trusted Shops Legal Texts in collaboration with the law firm Wilde Beuger Solmecke Rechtsanwälte.

[*] Delete as appropriate Privacy Policy prepared with Trusted Shops Legal Texts in collaboration with the law firm Wilde Beuger Solmecke Rechtsanwälte.

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