Data Privacy Policy

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

Third-party hosting services

Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.

This service provider is based in an EU or EEA member state.

2. Data collection and use for processing the contract and for opening a customer account

We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by e-mail) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can send a message to the contact option specified below.

3. Transfer of data

The ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

Disclosure of data to a shipping provider

If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address to the selected shipping provider based on that consent according to art. 6 (1) 1 lit. a GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.

You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

Transfer of data to CloudFlare (Reverse Proxy)

We use the Content Delivery Network (CDN) of Cloudflare Germany GmbH, Rosental 7, c/o Mindspace, 80331 Munich Germany (Cloudflare) to increase the security and delivery speed of our website. This corresponds to our legitimate interest (Art. 6 para. 1 lit. f DSGVO). A CDN is a network of [globally] distributed servers that is able to deliver optimized content to the website user. For this purpose, personal data may be processed in server log files by Cloudflare. Please compare the explanations under "Hosting".

Cloudflare is a recipient of your personal data and acts as a processor for us. This corresponds to our legitimate interest within the meaning of Art. 6 (1) p. 1 lit. f DSGVO not to operate a content delivery network ourselves.

You have the right to object to the processing. Whether the objection is successful is to be determined as part of a balancing of interests.

The processing of the data provided under this section is not required by law or contract. The functionality of the website is not guaranteed without the processing.

Your personal data will be stored by Cloudflare for as long as necessary for the purposes described.

For more information on objection and removal options vis-à-vis Cloudflare, please visit: https://www.cloudflare.com/resources/assets/slt3lc6tev37/6irgPTeaoaj1J5woivgzER/a9a61395ed36a9da51de8e14b743594c/Cloudflare_Standard_Contractual_Clauses_for_Customers_1_Oct_2020.pdf

Cloudflare has implemented compliance measures for international data transfers. These apply to all global activities where Cloudflare processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). For more information, please visit: https://www.cloudflare.com/resources/assets/slt3lc6tev37/6irgPTeaoaj1J5woivgzER/a9a61395ed36a9da51de8e14b743594c/Cloudflare_Standard_Contractual_Clauses_for_Customers_1_Oct_2020.pdf

Fairing

We use Fairing as a tool for post-purchase surveys to make JUVIA even more relevant for our customers. Your e-mail address and, if applicable, other order and transaction data are used to allocate the responses. This data is transmitted to Fairing Inc. and is stored there. Fairing may process the data outside the EU, whereby all relevant data protection regulations are complied with. We do not pass this data on to third parties.

To protect your data, we use encryption and restrict access to sensitive information. You have the right to access, modify or request the deletion of your data. If you have any questions about data processing, you can contact us at any time.

Sovendus

Voucher offers from Sovendus GmbH: To select the voucher offer, we transmit the pseudonymised and encrypted hash value of your email address and your IP address to Sovendus GmbH, c/o Design Offices Bahnhofplatz 12, 76137 Karlsruhe (Sovendus) (Art. 6 (1) f GDPR). The pseudonymised hash value of the email address is used to take into account any objection to advertising by Sovendus (Art. 21 para. 3, Art. 6 para. 1 c GDPR). The IP address is used by Sovendus exclusively for data security purposes and is generally anonymised after seven days (Art. 6 (1) f GDPR). We also transmit the pseudonymised order number, order value with currency, session ID, coupon code and timestamp to Sovendus for billing purposes (Art. 6 para. 1 f GDPR). If you are interested in a voucher offer from Sovendus, there is no advertising objection to your e-mail address and you click on the voucher banner displayed only in this case, we will send your title, name, postcode, country and your e-mail address to Sovendus in encrypted form to prepare the voucher (Art. 6 para. 1 b, f GDPR). For further information on the processing of your data by Sovendus, please refer to the online data protection information at www.sovendus.com/datenschutz.

 

4. E-Mail-Newsletter
E-mail advertising if you subscribe to the newsletter

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to art. 6 (1) 1 lit a GDPR, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your e-mail address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your e-mail address.

This service provider is based in an EU or EEA member state.

5. Use of data for payment processing
Credit assessment

In cases where we make deliveries before payment, e.g. in the case of a purchase on invoice, we will have to obtain information about your identity and creditworthiness using the services of specialised service providers (credit reference agencies) for the purpose of contract formation according to art. 22 (2) lit a GDPR. To this end, we will transfer your personal data needed for the credit assessment to the following company(ies):

arvato infoscore GmbH

Rheinstraße 99

76532 Baden-Baden Germany

CommDoo GmbH

Bebericher Str. 23

41063 Mönchengladbach Germany

In this process, we will apply appropriate measures to respect your rights, freedoms and legitimate interests. You can contact us via the contact option specified below to present your position and contest the decision.

6. Cookies and web-analysis

To improve the user experience on our website and enable you to use its certain features in order to show suitable products, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit a GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser.

In addition to this, our partners provide us with assistance in optimising our website offering. Cookies may also be used for this purpose. The processing of your personal data for these purposes occurs on the basis of consent pursuant to Article 6(1)line 1 lit. a of the GDPR.

You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:


Internet Explorer™:https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

We use cookies on our website for the purposes of operability, tracking website performance and advertising purposes. The following is a list of the cookies used.
We use three different types of cookies:

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

COOKIE | HOST | LIFESPAN | NOTE

OptanonConsent | juvia.com | 1 Year | Saves the user's cookie consent settings for the current domain.

OptanonAlertBoxClosed | juvia.com | 1 Year | Saves the user's cookie consent settings for the current domain.

EOS_JUVIA_SHOP_juvia_nl | juvia.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart. Only applies to the shop in the Netherlands.

EOS_JUVIA_SHOP_juvia_gb | juvia.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart. Only applies to the shop in the UK.

EOS_JUVIA_SHOP_juvia_de | juvia.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart. Only applies to the shop in Germany.

EOS_JUVIA_SHOP_juvia_ch | juvia.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart. Only applies to the shop in Switzerland.

EOS_JUVIA_SHOP_juvia_at | juvia.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart. Only applies to the shop in Austria.

EOS_JUVIA_SHOP | juvia.com | 30 Days | Retains the user's conditions for all page requests to identify the user e.g. following login or to save their shopping cart.

5d2075fbfc380ff166da58ebe7553ab9383b1d4d | juvia.com | Session | PHP session cookie. This identifies your current session so that information pertaining to sessions, such as a login, can be saved.

__cfduid | juvia.com | 30 Days | This cookie saves a version of your IP address that cannot be tracked back to you in order to prevent damaging access.

cf_ob_info | static.juvia.com | Session | This cookie transmits information to CloudFlare pertaining to - the HTTP status code of the original request - The Ray ID of the original failed request - The data centre that is/was responsible for the request

cf_use_ob | static.juvia.com | Session | This cookie informs Cloud-Flare on which port resources of the online cache are delivered (0, 80 or 443)

PERFORMANCE COOKIE

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

COOKIE | HOST | LIFESPAN | NOTE

JJSESSIONID | nr-data.net | Session | This cookie saves a session ID in order to allow New Relic to gather statistics pertaining to sessions.

_ga | juvia.com | 2 Years | Statistical, anonymised data pertaining to the use of the website is generated via an ID registered here.

_gid | juvia.com | 1 Day | Statistical, anonymised data pertaining to the use of the website is generated via an ID registered here.

_gat_UA-100568167-2 | juvia.com | Session | This allows Google Analytics to limit the request rate.

TARGETING COOKIES

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

COOKIE | HOST | LIFESPAN | NOTE

UserID1 | adfarm1.adition.com | 180 Days | Serves to control how frequently advertising material is displayed per device (web browser/unique device), to control the advertising material display sequence per device, to redirect devices that had previous contact with the campaign or with the advertiser’s website, and to measure the success of the campaign: Measures the frequency of contact per device, measures promotions on the campaign target page per device according to ad media contact (view or click) using a pseudonymous user ID.

_fbp | juvia.com | 90 Days | Is used by Facebook Pixel Tracking and helps to distinguish unique users from each other.

fr | facebook.com | 90 Days | Contains the browser and user ID for targeted Facebook advertising.

IDE | doubleclick.net | 390 Tage | This cookie, placed by Google/Doubleclick, is used in order to identify the unique user and display targeted advertising.

Finally, cookies can let you share your opinion about our products via social media such as on Facebook.
You can view and change your current cookie settings at
https://www.juvia.com/de/de/static/faq/Tracking at any time.
We work with the following service providers to collect data for the distribution of usage-based online advertising and for usage analysis. If you do not want to receive usage-based ads from one of these providers, you can use the following links to opt out and deactivate the data collection:

Mapp Digital Germany GmbH:

Information on data protection: https://mapp.com/de/datenschutz/
Opt-out-option: https://mapp.com/de/datenschutz/

Refined Labs:

Information on data protection: https://www.refinedlabs.com/datenschutz-rfa
Opt-out-option: https://www.refinedlabs.com/refined-ads-cookie-opt-out

Facebook:

Information on data protection: https://www.facebook.com/full_data_use_policy
Opt-out-option: https://www.facebook.com/ads/preferences

Adwords:

Information on data protection: https://support.google.com/google-ads/answer/2549063?hl=de
Opt-out-option: https://policies.google.com/privacy?hl=de&gl=ZZ#products

Bing:

Information on data protection: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Opt-out-option:
https://advertise.bingads.microsoft.com/de-de/ressourcen/richtlinien/optout-optimization

https://advertise.bingads.microsoft.com/de-de/ressourcen/richtlinien/user-safety-and-privacy-policies

https://privacy.microsoft.com/de-de/privacystatement

Adition:

Information on data protection: https://www.adition.com/datenschutz/

Google Analytics:

Information on data protection: https://tools.google.com/dlpage/gaoptout?hl=de
Opt-out-option: https://tools.google.com/dlpage/gaoptout?hl=de

Pinterest: 

Information on data protection: https://policy.pinterest.com/en/privacy-policy
Opt-out-option: https://policy.pinterest.com/en/privacy-policy


Please note that disabling cookies may limit your access to some features of our website. 7. Contact possibilities and your rights You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact our in-house data protection officer

LABscope UG (haftungsbeschränkt)
Kollegienwall 15
49074 Osnabrück

datenschutz@labscope.de

7. Contact possibilities and your rights

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact our in-house data protection officer

LABscope UG (haftungsbeschränkt)
Kollegienwall 15
49074 Osnabrück

datenschutz@labscope.de

You may also submit a complaint to the responsible data protection supervisory authority.

State Data Protection and Freedom-of-Information Officer of Nordrhein-Westfalen

Helga Block
Kavalleriestraße 2-4
40213 Düsseldorf
phone: 02 11/384 24-0
fax: 02 11/384 24-10

E-mail: poststelle@Idi.nrw.de
Homepage: https://www.Idi.nrw.de

Data Protection Officer:
datenschutz@juvia.com

Right to object

If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.

Information about use of SSL

To protect the security of your data during transmission, we use state of the art encryption techniques over HTTPS.

The privacy policy has been prepared with the Trusted Shops' ’ Legal Text Generator in cooperation
with Wilde Beuger Solmecke Rechtsanwälte.