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Shipping & Delivery

Shipping &
Delivery

SHIPPING INFORMATION

Your order will be shipped with DHL. As soon as your package has left our warehouse, you will receive an e-mail with your tracking code to keep track of the status of the shipment at any time. Shipping to a Packstation and express deliveries are currently not possible.

SHIPPING & DELIVERY TIMES

Delivery country Shipping method Costs Delivery time
Germany DHL 3,95 € 2-3 working days
Austria DHL 4,95 € 2-3 working days
Netherland DHL 4,95 € 2-3 working days
Switzerland DHL 5,95 CHF 3-4 working days
other EU-Countries DHL 6,95 € 3-4 working days
JUVIA Gift Card by mail DHL 0,00 € 3-4 working days

FAQs

Shipping & Delivery

JUVIA uses DHL as a shipping provider. Delivery costs are 3,95 € within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries. As soon as your order has left our warehouse, you will receive an e-mail with your tracking code. Please remember that it may take a few hours for your tracking code to be activated.

Delivery costs are 3,95€ within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries. Returns are free of charge.

With JUVIA shipment tracking you can always keep an eye on your order. In your shipping confirmation you will find a tracking number, with which you can view the status of your order at any time. If you have created a customer account, you can also access the tracking number via your account. This way you can easily track every step - from the receipt of your order to the successful delivery.

Unfortunately, we are currently unable to offer express shipping.

We currently deliver your JUVIA items to these countries: Germany, Austria, Switzerland, the Netherlands and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

In case your order has been damaged during transport, you can return it to us for free. We kindly ask you to explaining the damage on your return form.

If you haven't received the items you ordered, please get in touch with our customer service team. Please make sure that you have your order number as well as the item number or item name. This way we can sort this out for you as quickly as possible.

Depending on the country, delivery times may vary. Deliveries to Germany usually take between 2-3 business days after placing your order, deliveries to the Netherlands and Austria take between 2-3 business days, deliveries to Switzerland and other EU countries may take 3-4 business days.