JUVIA OUTLET | LAST PIECES FOR SPECIAL PRICES

Online Shop Sustomer Service

Questions or feedback? We’re here for you. Feel free to message or call us. Our e-mail address is service@juvia.com and our number depends on where you live. From Germany call us on +49 221-46706801, from Austria please use +43-800-093080, from Switzerland +41-31-5208024 and from the Netherlands +31-800-2500060.

(Standard rates, prices from mobile may vary.)

Orders

We're currently shipping to these countries: Germany, Austria, Switzerland, the Netherlands and other EU countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

At JUVIA, you're able to place an order as a guest user, a registered user or a new customer. Ordering is easiest and quickest when you sign up for a JUVIA account. Once you have decided on color and size, you can place your items in the shopping basket, where you'll find an overview of all the items you have selected. You'll also find the total sum of your order here. Your order is not legally binding until you have gone through the payment process and selected your shipping address.

Unfortunately, ordering by e-mail or phone is not possible at JUVIA. However, you can easily order through our online shop - whether as a guest, a registered customer or as a new customer.

Feel free to order whatever you' like - we don't have a minimum order value.

In addition to your order confirmation, we will send you an e-mail with tracking information right away. You can use this to keep an eye on your order's location. If you have signed up to JUVIA, you can also find this information under 'My Account'. If your tracking code says that your order has been delivered to you even though it hasn't, please contact our customer service team and we'll be happy to help you.

You would like to give JUVIA products as a gift? That’s a great idea! After placing the items in your shopping basket, you can select our gift wrapping service. We will gift wrap your items for 4,95 € (flat rate) and ship them to Germany, Austria or the Netherlands. Gift wrapping and shipping to Switzerland costs 5,95 CHF.

After an order has been placed, we forward it our warehouse as fast as we can in order for your order to reach you as soon as possible. For this reason, we are unable to retrospectively change orders or addresses. If you have ordered something that you're not happy with, you can return it to us for free. If your order has been shipped to Germany, you will automatically receive a return form and sticker with your purchase. If you're in Austria, Switzerland, the Netherlands, United Kingdom or other EU countries, you can download your free return sticker online. To do so, click 'Returns' at the bottom of the JUVIA homepage. A new window will open where you can enter your data.

We can't promise you anything, but we can try. If you get in touch with us as soon as possible after placing your order, we'll try to cancel it before it reaches the warehouse. If your order has already been forwarded to the warehouse, we can no longer cancel it. You do, however, always have the option to return your order to us for free. As soon as it reaches us, we will send you a confirmation and issue a refund assuming the order has already been paid for.

You're missing an item even though it's listed on your packing slip? Please get in touch with our customer service team so that we can resolve the issue as soon as possible.

Login / Sign up

You don't need a JUVIA account to be able to place an order. This can be done as a guest as well.

At JUVIA you're able to place an order as a guest user, a registered user or a new customer. The quickest and easiest way to order is by signing up for a JUVIA account. You'll be able to view all important data such as order history, tracking codes and item prices within your account. You are also able to change all your settings here.

You've forgotten your password? No problem at all. Just click on the button 'Login' in the JUVIA navigation, where you can select 'Forgotten your password?' and enter your e-mail address. You will then receive an e-mail with which you can reset your password. If you haven’t received an e-mail from us, please check your SPAM folder.

"My Account" is your personal user account for the JUVIA online shop. Alternatively, you can place an order as a guest user. Ordering becomes quicker and easier when you use a JUVIA account. You can view your order history, track orders on their way to you and edit your personal data.

You want to order in the quickest and easiest way possible? Click on the button 'Login' at the right-hand side of the JUVIA online shop menu and select 'Register' where you can enter your details. Alternatively, you can register during the ordering process by selecting 'New customer / Guest' and creating a password.

Of course, you can place an order without signing up for a JUVIA account. During the ordering process you have the opportunity to proceed as a guest user. Select 'You're a guest' and continue with the ordering process. When entering your personal details, ensure that you have unticked 'I want to create an account'.

We're sad to see you go! Of course, you can delete your account at any time. Please contact our customer service team via phone or e-mail.

Payment

You can pay by using your credit card, PayPal or Amazon Pay. If your order is being shipped to Germany, you can pay via invoice as well. JUVIA reserves the right to withhold certain payment methods at any time.

Your data safety is extremely important to us. Your data is kept private and any refunds on items you're not happy with will be made quickly and securely. If you have any specific questions or queries, please feel free to contact our customer service team.

When your chosen payment method is invoice, you have to transfer the money within 14 days of receiving your order. During the ordering process you are presented with a choice of payment methods. Sometimes you may not be able to pay using an invoice. Unfortunately, we are not able to manually change the options that are shown for your order. Please note: Always use your invoice and customer number as a reference when paying your invoice. If you're paying for more than one order, please create a separate transfer for each order so that we can allocate the right one.

Paying using your VISA, MasterCard or American Express is secure and easy at JUVIA. During the payment process, you will automatically be redirected to the payment service provider. Once you have completed this step, you will be forward back to the online shop to complete your order.

PayPal is an online payment service provider, that makes online payments quick and secure. Your bank and credit card details are only stored within PayPal. If you choose PayPal as a payment method, you will be redirected to their webite where you can login using your PayPal data and proceed with your payment.

Amazon Pay is a service that lets you use the payment methods already saved in your Amazon account to make payments within third-party websites. To do so, you can use any of the payment methods or addresses on file in your Amazon account. To complete the payment process using Amazon Pay please select 'Amazon Pay' in your shopping basket - this will open a new window. Here you can login to your Amazon account, select your shipping address and payment method. Complete your payment by clicking the 'Buy now' button. You will then receive an order confirmation from JUVIA.

Delivery

JUVIA uses DHL as a shipping provider. Delivery costs are 3,95 € within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries.

As soon as your order has left our warehouse, you will receive an e-mail with your tracking code. Please remember that it may take a few hours for your tracking code to be activated.

Delivery costs are 3,95€ within Germany, 4,95€ in Austria and in the Netherlands, 5,95CHF in Switzerland and 6,95€ in other EU countries. Returns are free of charge.

Depending on the country, delivery times may vary. Deliveries to Germany usually take between 2-3 business days after placing your order, deliveries to the Netherlands and Austria take between 2-3 business days, deliveries to Switzerland and other EU countries may take 3-4 business days.

With JUVIA shipment tracking you can always keep an eye on your order. In your shipping confirmation you will find a tracking number, with which you can view the status of your order at any time. If you have created a customer account, you can also access the tracking number via your account. This way you can easily track every step - from the receipt of your order to the successful delivery.

Unfortunately, we are currently unable to offer express shipping.

We currently deliver your JUVIA items to these countries: Germany, Austria, Switzerland, the Netherlands and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

In case your order has been damaged during transport, you can return it to us for free. We kindly ask you to explaining the damage on your return form.

If you haven't received the items you ordered, please get in touch with our customer service team. Please make sure that you have your order number as well as the item number or item name. This way we can sort this out for you as quickly as possible.

Returns

This is our return policy: if your JUVIA order was delivered to Germany, you will have received a return form and sticker automatically. For returns from Austria, Switzerland, the Netherlands and other EU countries you can download your free of charge return sticker online. To do so, please select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need. In both cases, you’ll need to fill out the return form and send it back to us along with the items you would like to return using the original packaging. Please attach your return sticker to the front of your parcel so that the original delivery sticker is no longer showing.

How to send your returns:
Drop the parcel off at a DHL post office
Drop the parcel off at a DHL Packstation

We'll try to be quick - promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us.

Returns are completely free at JUVIA. The returns process varies from country to country. If your JUVIA order was delivered to Germany, you will automatically have received a return form and sticker. For returns from Austria, Switzerland, the Netherlands and other EU countries you can download your free return sticker online. To do so, please select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need.

Should an article which you have purchased in the JUVIA Online Store have defects, you can of course complain to us within the statutory warranty periods.

Send the items together with a copy of the invoice explaining the defect to the following address:

JUVIA GmbH & Co. KG
c/o Meyer & Meyer Logistikzentrum Nord GmbH & Co. KG
Oststraße 3
22844 Norderstedt
Germany

If you have any other questions, do not hesitate to contact our customer service team.

Voucher codes / Newsletter

If you want to be the first to find out about JUVIA trends, exclusive news and special offers, you can sign up to our newsletter. If you scroll down to the bottom of our website, you can enter your e-mail address. After registering you will receive an e-mail in which you need to confirm your subscription. Please also check your spam folder, in case you can't find the e-mail in your inbox. Of course, you can unsubscribe from the newsletter at any point.

You can apply your voucher code to your shopping basket by entering the code into the relevant field and confirm. If the code was correct, the offer will be applied to your total sum or to an item in your shopping basket. If you want to delete an already applied voucher code, click the 'X' next to it.

Unfortunately we can't apply a voucher code to an order that's already been placed. Why don't you use it on your next order?

You can only use your voucher code once and you can only use one voucher code at a time.

Please note that your code may not be combined with other promotions or giveaways and may not be applied to sale items. Did you try to enter the code manually? To avoid typos, try copying and pasting the code.

Products

Breathe – Relax – Enjoy - FEEL GOOD!

High-quality loungewear to get cosy in, made of super soft materials in casual styles and a in huge variety of colors. Getting comfy while looking good – that’s the idea behind the JUVIA brand. Being able to mix and match pieces from the collections and making fashion that is suitable for everyday wear is very important to us. Our activewear collection adds some extra fun to your workout. And: you can combine the pieces with other JUVIA styles. JUVIA also stands for quality – we use carefully selected materials and 95% of our production is based in Europe.

The sizes of our JUVIA collections comply with international size standards. This means that XS is equivalent to European sizes 32-34, S is equivalent to sizes 36-38 and so on. If you are between two sizes, we recommend buying one size up or ordering two sizes and returning one to us free of charge. You can find more information on the item's detail page ('Cut & fit'). Here you can see whether the item has a normal (regular), tight (slim) or relaxed (loose) fit style, as well as the model's height and size.

The care of your JUVIA item depends on the product and material. Take a look at the item's detail page ('Material & care') and read through the label sewn into your item. If you have any other specific questions, feel free to get in touch with our customer service team.

System requirements

Please use the most up-to-date version of your browser. This is the only way we can guarantee that our online shop is correctly displayed. It's also helpful to have your latest safety updates installed.

Our website uses cookies. The functionality of the JUVIA online shop is compromised if you deactivate cookies. More information regarding this is available on our data protection site. You should also have third-party cookies activated to avoid problems in your payment process.

Our website uses JavaScript, therefore it is necessary for JavaScript to be activated in your browser - it usually is anyway. Deactivating JavaScript compromises the functionality of the JUVIA online shop. You can find out more about activating JavaScript here: http://www.enable-javascript.com/

Data Protection & Data Security

You can read all about our "Privacy Policy" on our website.

You can find all information on the subject of data use on our website under "Privacy Policy".

You can change your tracking setting here.