Online shop customer service Online shop customer service Online shop customer service

1. How can I contact your customer service? 1. How can I contact your customer service? 1. How can I contact your customer service?

Questions or compliments? We’re here for you. Feel free to message or call us. Our e-mail address is service@juvia.com and our number depends on where you live. From Germany call us on +49 221-46706801, from Austria please use +43-800-093080, from Switzerland +41-31-5208024, from the Netherlands +31-800-2500060 and from United Kingsdom and other EU countries: 00800-87-723924.
(Standard rates, prices from mobile may vary.)

Questions or compliments? We’re here for you. Feel free to message or call us. Our e-mail address is service@juvia.com and our number depends on where you live. From Germany call us on +49 221-46706801, from Austria please use +43-800-093080, from Switzerland +41-31-5208024, from the Netherlands +31-800-2500060 and from United Kingsdom and other EU countries: 00800-87-723924.
(Standard rates, prices from mobile may vary.)

Questions or compliments? We’re here for you. Feel free to message or call us. Our e-mail address is service@juvia.com and our number depends on where you live. From Germany call us on +49 221-46706801, from Austria please use +43-800-093080, from Switzerland +41-31-5208024, from the Netherlands +31-800-2500060 and from United Kingsdom and other EU countries: 00800-87-723924.
(Standard rates, prices from mobile may vary.)

Orders Orders Orders

1. WHICH COUNTRIES CAN I ORDER TO? 1. WHICH COUNTRIES CAN I ORDER TO? 1. WHICH COUNTRIES CAN I ORDER TO?

We're currently shipping to four different countries: Germany, Austria, Switzerland, the Netherlands, United Kingdom and other EU countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

We're currently shipping to four different countries: Germany, Austria, Switzerland, the Netherlands, United Kingdom and other EU countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

We're currently shipping to four different countries: Germany, Austria, Switzerland, the Netherlands, United Kingdom and other EU countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

2. HOW DO I PLACE AN ORDER? 2. HOW DO I PLACE AN ORDER? 2. HOW DO I PLACE AN ORDER?

At JUVIA, you're able to place an order as a guest user, a registered or a new customer. Ordering is easiest and quickest when you sign up for a JUVIA account. Once you have decided on colour and size, you can place your items in the shopping basket, where you'll find an overview of all the items you have selected. You'll also find the total sum of your order here. Your order is not legally binding until you have gone through the payment process and selected your shipping address.

At JUVIA, you're able to place an order as a guest user, a registered or a new customer. Ordering is easiest and quickest when you sign up for a JUVIA account. Once you have decided on colour and size, you can place your items in the shopping basket, where you'll find an overview of all the items you have selected. You'll also find the total sum of your order here. Your order is not legally binding until you have gone through the payment process and selected your shipping address.

At JUVIA, you're able to place an order as a guest user, a registered or a new customer. Ordering is easiest and quickest when you sign up for a JUVIA account. Once you have decided on colour and size, you can place your items in the shopping basket, where you'll find an overview of all the items you have selected. You'll also find the total sum of your order here. Your order is not legally binding until you have gone through the payment process and selected your shipping address.

3. CAN I ORDER VIA PHONE OR E-MAIL? 3. CAN I ORDER VIA PHONE OR E-MAIL? 3. CAN I ORDER VIA PHONE OR E-MAIL?

Sorry, we don't offer an ordering service via phone or e-mail. You can easily order through our online shop - whether you're a guest, you have ordered from us before or are a new customer.

Sorry, we don't offer an ordering service via phone or e-mail. You can easily order through our online shop - whether you're a guest, you have ordered from us before or are a new customer.

Sorry, we don't offer an ordering service via phone or e-mail. You can easily order through our online shop - whether you're a guest, you have ordered from us before or are a new customer.

4. IS THERE A MINIMUM SPEND? 4. IS THERE A MINIMUM SPEND? 4. IS THERE A MINIMUM SPEND?

Feel free to order whatever you want - we don't have a minimum spend.

Feel free to order whatever you want - we don't have a minimum spend.

Feel free to order whatever you want - we don't have a minimum spend.

5. CAN I HAVE MY ORDER GIFT WRAPPED? 5. CAN I HAVE MY ORDER GIFT WRAPPED? 5. CAN I HAVE MY ORDER GIFT WRAPPED?

SOLD OUT! We're glad to want to gift JUVIA products! After placing the items in your shopping basket, you can select our gift wrapping service. We will gift wrap your items for 4,95 € (flat rate) and ship them to Germany, Austria or the Netherlands. Gift wrapping and shipping to Switzerland costs 5,95 CHF.

SOLD OUT! We're glad to want to gift JUVIA products! After placing the items in your shopping basket, you can select our gift wrapping service. We will gift wrap your items for 4,95 € (flat rate) and ship them to Germany, Austria or the Netherlands. Gift wrapping and shipping to Switzerland costs 5,95 CHF.

SOLD OUT! We're glad to want to gift JUVIA products! After placing the items in your shopping basket, you can select our gift wrapping service. We will gift wrap your items for 4,95 € (flat rate) and ship them to Germany, Austria or the Netherlands. Gift wrapping and shipping to Switzerland costs 5,95 CHF.

6. WHERE IS MY ORDER? 6. WHERE IS MY ORDER? 6. WHERE IS MY ORDER?

Next to your order confirmation, we will send you an e-mail with tracking information right away. You can use this to keep an eye on your order's location. If you have signed up to JUVIA, you can also find this information under 'My Account'. If your tracking code says that your order has reached you even though it hasn't, please contact our customer service and we'll be happy to help you.

Next to your order confirmation, we will send you an e-mail with tracking information right away. You can use this to keep an eye on your order's location. If you have signed up to JUVIA, you can also find this information under 'My Account'. If your tracking code says that your order has reached you even though it hasn't, please contact our customer service and we'll be happy to help you.

Next to your order confirmation, we will send you an e-mail with tracking information right away. You can use this to keep an eye on your order's location. If you have signed up to JUVIA, you can also find this information under 'My Account'. If your tracking code says that your order has reached you even though it hasn't, please contact our customer service and we'll be happy to help you.

7. CAN I CHANGE MY ORDER OR SHIPPING ADDRESS AFTER PLACING THE ORDER? 7. CAN I CHANGE MY ORDER OR SHIPPING ADDRESS AFTER PLACING THE ORDER? 7. CAN I CHANGE MY ORDER OR SHIPPING ADDRESS AFTER PLACING THE ORDER?

So that your order can reach you as soon as possible, we forward it to the warehouse as fast as we can. For this reason we are unable to alter orders or addresses retrospectively.
If you have ordered something that you're not happy with you can return it to us for free. If your order was shipped to Germany you will automatically receive a returns form and sticker with your purchase. If you're in Austria, Switzerland, the Netherlands, United Kingdom or the other EU countries you can download your free returns sticker online. To do so, click 'Returns' at the bottom of the JUVIA homepage. A new window will open where you can enter your data.

So that your order can reach you as soon as possible, we forward it to the warehouse as fast as we can. For this reason we are unable to alter orders or addresses retrospectively.
If you have ordered something that you're not happy with you can return it to us for free. If your order was shipped to Germany you will automatically receive a returns form and sticker with your purchase. If you're in Austria, Switzerland, the Netherlands, United Kingdom or the other EU countries you can download your free returns sticker online. To do so, click 'Returns' at the bottom of the JUVIA homepage. A new window will open where you can enter your data.

So that your order can reach you as soon as possible, we forward it to the warehouse as fast as we can. For this reason we are unable to alter orders or addresses retrospectively.
If you have ordered something that you're not happy with you can return it to us for free. If your order was shipped to Germany you will automatically receive a returns form and sticker with your purchase. If you're in Austria, Switzerland, the Netherlands, United Kingdom or the other EU countries you can download your free returns sticker online. To do so, click 'Returns' at the bottom of the JUVIA homepage. A new window will open where you can enter your data.

8. CAN I CANCEL MY ORDER? 8. CAN I CANCEL MY ORDER? 8. CAN I CANCEL MY ORDER?

We can't promise you anything, but we can try. If you get in touch with us as soon as possible after placing your order, we'll attempt to cancel it for you before it reaches the warehouse. If your order has already been forwarded to the warehouse, we can no longer cancel it. You do however, always have the option to return your order to us for free. As soon as it reaches us we will send you a confirmation and issue a refund, providing the order has already been paid for.

We can't promise you anything, but we can try. If you get in touch with us as soon as possible after placing your order, we'll attempt to cancel it for you before it reaches the warehouse. If your order has already been forwarded to the warehouse, we can no longer cancel it. You do however, always have the option to return your order to us for free. As soon as it reaches us we will send you a confirmation and issue a refund, providing the order has already been paid for.

We can't promise you anything, but we can try. If you get in touch with us as soon as possible after placing your order, we'll attempt to cancel it for you before it reaches the warehouse. If your order has already been forwarded to the warehouse, we can no longer cancel it. You do however, always have the option to return your order to us for free. As soon as it reaches us we will send you a confirmation and issue a refund, providing the order has already been paid for.

9. PART OF MY ORDER IS MISSING. WHAT DO I DO? 9. PART OF MY ORDER IS MISSING. WHAT DO I DO? 9. PART OF MY ORDER IS MISSING. WHAT DO I DO?

You're missing an item even though it's listed on your delivery note? Please get in touch with our customer service so that we can resolve the issue as soon as possible.

You're missing an item even though it's listed on your delivery note? Please get in touch with our customer service so that we can resolve the issue as soon as possible.

You're missing an item even though it's listed on your delivery note? Please get in touch with our customer service so that we can resolve the issue as soon as possible.

Login / Sign up Login / Sign up Login / Sign up

1. DO I HAVE TO REGISTER TO PLACE AN ORDER? 1. DO I HAVE TO REGISTER TO PLACE AN ORDER? 1. DO I HAVE TO REGISTER TO PLACE AN ORDER?

You don't need a JUVIA account to be able to place an order. This can be done as a guest.

You don't need a JUVIA account to be able to place an order. This can be done as a guest.

You don't need a JUVIA account to be able to place an order. This can be done as a guest.

2. WHAT ARE THE BENEFITS OF CREATING A JUVIA ACCOUNT? 2. WHAT ARE THE BENEFITS OF CREATING A JUVIA ACCOUNT? 2. WHAT ARE THE BENEFITS OF CREATING A JUVIA ACCOUNT?

At JUVIA, you're able to place an order as a guest user, a registered or a new customer. The quickest and easiest way to order is through signing up for a JUVIA account. You'll be able to view all relevant data such as order history, tracking codes and item prices within your account. You are also able to change all your settings here.

At JUVIA, you're able to place an order as a guest user, a registered or a new customer. The quickest and easiest way to order is through signing up for a JUVIA account. You'll be able to view all relevant data such as order history, tracking codes and item prices within your account. You are also able to change all your settings here.

At JUVIA, you're able to place an order as a guest user, a registered or a new customer. The quickest and easiest way to order is through signing up for a JUVIA account. You'll be able to view all relevant data such as order history, tracking codes and item prices within your account. You are also able to change all your settings here.

3. WHAT HAPPENS IF I FORGET MY PASSWORD? 3. WHAT HAPPENS IF I FORGET MY PASSWORD? 3. WHAT HAPPENS IF I FORGET MY PASSWORD?

You've forgotten your password? No problem. Click on 'Login' in the JUVIA navigation, where you can select 'Forgotten your password?' and enter your e-mail address. You will then receive an e-mail where you can reset your password. If you don't receive an e-mail from us, please check your SPAM folder.

You've forgotten your password? No problem. Click on 'Login' in the JUVIA navigation, where you can select 'Forgotten your password?' and enter your e-mail address. You will then receive an e-mail where you can reset your password. If you don't receive an e-mail from us, please check your SPAM folder.

You've forgotten your password? No problem. Click on 'Login' in the JUVIA navigation, where you can select 'Forgotten your password?' and enter your e-mail address. You will then receive an e-mail where you can reset your password. If you don't receive an e-mail from us, please check your SPAM folder.

4. WHAT IS 'MY ACCOUNT'? 4. WHAT IS 'MY ACCOUNT'? 4. WHAT IS 'MY ACCOUNT'?

My Account' is your personal user account for the JUVIA online shop. Alternatively, you can place an order as a guest user. Ordering becomes quicker and easier when you use a JUVIA account. You can view your order history, track orders on their way to you and edit your personal data.

My Account' is your personal user account for the JUVIA online shop. Alternatively, you can place an order as a guest user. Ordering becomes quicker and easier when you use a JUVIA account. You can view your order history, track orders on their way to you and edit your personal data.

My Account' is your personal user account for the JUVIA online shop. Alternatively, you can place an order as a guest user. Ordering becomes quicker and easier when you use a JUVIA account. You can view your order history, track orders on their way to you and edit your personal data.

5. HOW TO CREATE AN ACCOUNT? 5. HOW TO CREATE AN ACCOUNT? 5. HOW TO CREATE AN ACCOUNT?

Want to order in the quickest and easiest way possible? Click on the 'Login' button at the right-hand side of the JUVIA online shop menu and then select 'Register' where you can enter your details. Alternatively, you can register during the ordering process by selecting 'New customer / Guest' and creating a password.

Want to order in the quickest and easiest way possible? Click on the 'Login' button at the right-hand side of the JUVIA online shop menu and then select 'Register' where you can enter your details. Alternatively, you can register during the ordering process by selecting 'New customer / Guest' and creating a password.

Want to order in the quickest and easiest way possible? Click on the 'Login' button at the right-hand side of the JUVIA online shop menu and then select 'Register' where you can enter your details. Alternatively, you can register during the ordering process by selecting 'New customer / Guest' and creating a password.

6. CAN I ORDER WITHOUT HAVING A JUVIA ACCOUNT? 6. CAN I ORDER WITHOUT HAVING A JUVIA ACCOUNT? 6. CAN I ORDER WITHOUT HAVING A JUVIA ACCOUNT?

Of course, you can place an order without signing up for a JUVIA account. During the ordering process you have the opportunity to proceed as a guest user. Select 'You're a guest' and continue with the ordering process. When entering your personal details, ensure that you have unticked 'I want to create an account'.

Of course, you can place an order without signing up for a JUVIA account. During the ordering process you have the opportunity to proceed as a guest user. Select 'You're a guest' and continue with the ordering process. When entering your personal details, ensure that you have unticked 'I want to create an account'.

Of course, you can place an order without signing up for a JUVIA account. During the ordering process you have the opportunity to proceed as a guest user. Select 'You're a guest' and continue with the ordering process. When entering your personal details, ensure that you have unticked 'I want to create an account'.

7. CAN I DELETE MY ACCOUNT? 7. CAN I DELETE MY ACCOUNT? 7. CAN I DELETE MY ACCOUNT?

We're sad to see you go! Of course, you can delete your account at any time. Please contact our customer service via phone or e-mail.

We're sad to see you go! Of course, you can delete your account at any time. Please contact our customer service via phone or e-mail.

We're sad to see you go! Of course, you can delete your account at any time. Please contact our customer service via phone or e-mail.

Payment Payment Payment

1. WHICH PAYMENT METHODS DO YOU ACCEPT? 1. WHICH PAYMENT METHODS DO YOU ACCEPT? 1. WHICH PAYMENT METHODS DO YOU ACCEPT?

You can pay using credit card, PayPal or Amazon Pay. If your order is being shipped to Germany, you can pay via invoice. JUVIA reserves the right to withhold certain payment methods at any time.

You can pay using credit card, PayPal or Amazon Pay. If your order is being shipped to Germany, you can pay via invoice. JUVIA reserves the right to withhold certain payment methods at any time.

You can pay using credit card, PayPal or Amazon Pay. If your order is being shipped to Germany, you can pay via invoice. JUVIA reserves the right to withhold certain payment methods at any time.

2. ARE MY JUVIA PURCHASES RISK-FREE? 2. ARE MY JUVIA PURCHASES RISK-FREE? 2. ARE MY JUVIA PURCHASES RISK-FREE?

Your safety is extremely important to us. Your data is kept private and any refunds on items you're not happy with will be made quickly and securely. If you have any specific questions or queries, please feel free to contact our customer service.

Your safety is extremely important to us. Your data is kept private and any refunds on items you're not happy with will be made quickly and securely. If you have any specific questions or queries, please feel free to contact our customer service.

Your safety is extremely important to us. Your data is kept private and any refunds on items you're not happy with will be made quickly and securely. If you have any specific questions or queries, please feel free to contact our customer service.

3. HOW CAN I PAY VIA INVOICE? 3. HOW CAN I PAY VIA INVOICE? 3. HOW CAN I PAY VIA INVOICE?

When your chosen payment method is an invoice, you have to transfer the money within 14 days of receiving your order. During the ordering process you are presented with a choice of payment methods. Sometimes you may not be able to pay using an invoice. Unfortunately, we are not able to manually alter the options you are shown for your order. Please note: Always use your invoice and customer number as a reference when paying an invoice. If you're paying for more than one order, please create a separate transfer for each order so that we can allocate the right one.

When your chosen payment method is an invoice, you have to transfer the money within 14 days of receiving your order. During the ordering process you are presented with a choice of payment methods. Sometimes you may not be able to pay using an invoice. Unfortunately, we are not able to manually alter the options you are shown for your order. Please note: Always use your invoice and customer number as a reference when paying an invoice. If you're paying for more than one order, please create a separate transfer for each order so that we can allocate the right one.

When your chosen payment method is an invoice, you have to transfer the money within 14 days of receiving your order. During the ordering process you are presented with a choice of payment methods. Sometimes you may not be able to pay using an invoice. Unfortunately, we are not able to manually alter the options you are shown for your order. Please note: Always use your invoice and customer number as a reference when paying an invoice. If you're paying for more than one order, please create a separate transfer for each order so that we can allocate the right one.

4. HOW DO I PAY USING A CREDIT CARD? 4. HOW DO I PAY USING A CREDIT CARD? 4. HOW DO I PAY USING A CREDIT CARD?

Paying using your VISA, MasterCard or American Express is secure and easy at JUVIA. During the payment process, you will automatically be redirected to the payment service provider. Once you have completed this step, you will be sent back to the online shop and can complete your order

Paying using your VISA, MasterCard or American Express is secure and easy at JUVIA. During the payment process, you will automatically be redirected to the payment service provider. Once you have completed this step, you will be sent back to the online shop and can complete your order

Paying using your VISA, MasterCard or American Express is secure and easy at JUVIA. During the payment process, you will automatically be redirected to the payment service provider. Once you have completed this step, you will be sent back to the online shop and can complete your order

5. HOW DO I PAY USING PAYPAL? 5. HOW DO I PAY USING PAYPAL? 5. HOW DO I PAY USING PAYPAL?

PayPal is an online payment service provider, that makes online payments quick and secure. Your bank and credit card details are only stored at PayPal. If you choose PayPal as a payment method, you will be redirected to their site where you can login using your PayPal data and proceed with your payment.

PayPal is an online payment service provider, that makes online payments quick and secure. Your bank and credit card details are only stored at PayPal. If you choose PayPal as a payment method, you will be redirected to their site where you can login using your PayPal data and proceed with your payment.

PayPal is an online payment service provider, that makes online payments quick and secure. Your bank and credit card details are only stored at PayPal. If you choose PayPal as a payment method, you will be redirected to their site where you can login using your PayPal data and proceed with your payment.

6. HOW DO I PAY USING AMAZON PAY? 6. HOW DO I PAY USING AMAZON PAY? 6. HOW DO I PAY USING AMAZON PAY?

Amazon Pay is a service that lets you use the payment methods already saved in your Amazon account to make payments on third-party websites. To do so, you can use any of the payment methods or addresses on file in your Amazon account. To complete the payment process using Amazon Pay please select 'Amazon Pay' in your shopping basket - this will open a new window. Here you can login to your Amazon account, select your shipping address and payment method. Complete your payment using the 'Buy now' button. You will then receive an order confirmation from JUVIA.

Amazon Pay is a service that lets you use the payment methods already saved in your Amazon account to make payments on third-party websites. To do so, you can use any of the payment methods or addresses on file in your Amazon account. To complete the payment process using Amazon Pay please select 'Amazon Pay' in your shopping basket - this will open a new window. Here you can login to your Amazon account, select your shipping address and payment method. Complete your payment using the 'Buy now' button. You will then receive an order confirmation from JUVIA.

Amazon Pay is a service that lets you use the payment methods already saved in your Amazon account to make payments on third-party websites. To do so, you can use any of the payment methods or addresses on file in your Amazon account. To complete the payment process using Amazon Pay please select 'Amazon Pay' in your shopping basket - this will open a new window. Here you can login to your Amazon account, select your shipping address and payment method. Complete your payment using the 'Buy now' button. You will then receive an order confirmation from JUVIA.

Delivery Delivery Delivery

1. WHICH DELIVERY SERVICE WILL I RECEIVE MY ORDER FROM? 1. WHICH DELIVERY SERVICE WILL I RECEIVE MY ORDER FROM? 1. WHICH DELIVERY SERVICE WILL I RECEIVE MY ORDER FROM?

JUVIA uses DHL as a shipping service provider. Delivery costs 3,95 € in Germany and in Austria and the Netherlands, it costs 4,95 €. In Switzerland, it costs 5,95 CHF. In United Kingdom it costs 5,95 GBP and in the other EU countries, it costs 6,95 €.
As soon as your order has left our warehouse, you will receive an e-mail with your tracking code. Please remember that it may take a few hours for your tracking code to be activated.

JUVIA uses DHL as a shipping service provider. Delivery costs 3,95 € in Germany and in Austria and the Netherlands, it costs 4,95 €. In Switzerland, it costs 5,95 CHF. In United Kingdom it costs 5,95 GBP and in the other EU countries, it costs 6,95 €.
As soon as your order has left our warehouse, you will receive an e-mail with your tracking code. Please remember that it may take a few hours for your tracking code to be activated.

JUVIA uses DHL as a shipping service provider. Delivery costs 3,95 € in Germany and in Austria and the Netherlands, it costs 4,95 €. In Switzerland, it costs 5,95 CHF. In United Kingdom it costs 5,95 GBP and in the other EU countries, it costs 6,95 €.
As soon as your order has left our warehouse, you will receive an e-mail with your tracking code. Please remember that it may take a few hours for your tracking code to be activated.

2. HOW MUCH DOES SHIPPING COST? 2. HOW MUCH DOES SHIPPING COST? 2. HOW MUCH DOES SHIPPING COST?

For deliveries to Germany, shipping costs 3,95 €. For deliveries to Austria and the Netherlands, shipping costs 4,95 €. For shippings to Switzerland, shipping costs 5,95 CHF. For deliveries to United Kingdom, shipping costs 5,95 GBP and for deliveries to the other EU countries, shipping costs 6,95 €. Returns are free.

For deliveries to Germany, shipping costs 3,95 €. For deliveries to Austria and the Netherlands, shipping costs 4,95 €. For shippings to Switzerland, shipping costs 5,95 CHF. For deliveries to United Kingdom, shipping costs 5,95 GBP and for deliveries to the other EU countries, shipping costs 6,95 €. Returns are free.

For deliveries to Germany, shipping costs 3,95 €. For deliveries to Austria and the Netherlands, shipping costs 4,95 €. For shippings to Switzerland, shipping costs 5,95 CHF. For deliveries to United Kingdom, shipping costs 5,95 GBP and for deliveries to the other EU countries, shipping costs 6,95 €. Returns are free.

3. HOW LONG DOES THE SHIPPING TAKE? 3. HOW LONG DOES THE SHIPPING TAKE? 3. HOW LONG DOES THE SHIPPING TAKE?

We ship to a number of different countries, so delivery times may vary. Deliveries to Germany usually take between one and three business days, deliveries to the Netherlands and Austria and between two and three business days and three to four business days to Switzerland, United Kingdom and the other EU countries.

We ship to a number of different countries, so delivery times may vary. Deliveries to Germany usually take between one and three business days, deliveries to the Netherlands and Austria and between two and three business days and three to four business days to Switzerland, United Kingdom and the other EU countries.

We ship to a number of different countries, so delivery times may vary. Deliveries to Germany usually take between one and three business days, deliveries to the Netherlands and Austria and between two and three business days and three to four business days to Switzerland, United Kingdom and the other EU countries.

4. IS IT POSSIBLE TO HAVE MY ORDER SENT TO A PACKSTATION? 4. IS IT POSSIBLE TO HAVE MY ORDER SENT TO A PACKSTATION? 4. IS IT POSSIBLE TO HAVE MY ORDER SENT TO A PACKSTATION?

Unfortunately, we are currently unable to deliver to Packstations

Unfortunately, we are currently unable to deliver to Packstations

Unfortunately, we are currently unable to deliver to Packstations

5. CAN I TRACK MY ORDER? 5. CAN I TRACK MY ORDER? 5. CAN I TRACK MY ORDER?

You can keep an eye on your JUVIA order using your tracking code. You can find this code in your order confirmation e-mail. If you have a JUVIA account, you can access your code here at any time. This makes it easy to follow your order - from confirmation to delivery.

You can keep an eye on your JUVIA order using your tracking code. You can find this code in your order confirmation e-mail. If you have a JUVIA account, you can access your code here at any time. This makes it easy to follow your order - from confirmation to delivery.

You can keep an eye on your JUVIA order using your tracking code. You can find this code in your order confirmation e-mail. If you have a JUVIA account, you can access your code here at any time. This makes it easy to follow your order - from confirmation to delivery.

6. DOES JUVIA OFFER EXPRESS DELIVERY? 6. DOES JUVIA OFFER EXPRESS DELIVERY? 6. DOES JUVIA OFFER EXPRESS DELIVERY?

Unfortunately, we are currently unable to offer express delivery.

Unfortunately, we are currently unable to offer express delivery.

Unfortunately, we are currently unable to offer express delivery.

7. WHICH COUNTRIES DO YOU DELIVER TO? 7. WHICH COUNTRIES DO YOU DELIVER TO? 7. WHICH COUNTRIES DO YOU DELIVER TO?

We currently deliver to different countries: Germany, Austria, Switzerland, the Netherlands, United Kingdom and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

We currently deliver to different countries: Germany, Austria, Switzerland, the Netherlands, United Kingdom and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

We currently deliver to different countries: Germany, Austria, Switzerland, the Netherlands, United Kingdom and other EU-countries: Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.

8. WHAT DO I DO IF MY ORDER IS DAMAGED IN TRANSPORT? 8. WHAT DO I DO IF MY ORDER IS DAMAGED IN TRANSPORT? 8. WHAT DO I DO IF MY ORDER IS DAMAGED IN TRANSPORT?

In case your order was damaged during transport, you can return it to us for free by explaining the damage on your returns form.

In case your order was damaged during transport, you can return it to us for free by explaining the damage on your returns form.

In case your order was damaged during transport, you can return it to us for free by explaining the damage on your returns form.

9. WHAT HAPPENS IF I RECEIVE THE WRONG ITEM? 9. WHAT HAPPENS IF I RECEIVE THE WRONG ITEM? 9. WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?

If you haven't received the items you ordered, please get in touch with our customer service. So that we can sort this out for you as quickly as possible make sure that you have your order number, as well as the item number or item name ready to go.

If you haven't received the items you ordered, please get in touch with our customer service. So that we can sort this out for you as quickly as possible make sure that you have your order number, as well as the item number or item name ready to go.

If you haven't received the items you ordered, please get in touch with our customer service. So that we can sort this out for you as quickly as possible make sure that you have your order number, as well as the item number or item name ready to go.

Return Return Return

1. HOW DO I RETURN AN ITEM? 1. HOW DO I RETURN AN ITEM? 1. HOW DO I RETURN AN ITEM?

This is how we handle returns: if your JUVIA order was delivered to Germany, you will have received a returns form and sticker automatically.
For returns from Austria, Switzerland, the Netherlands, United Kingdom and other EU countries you can download your free returns sticker online. To do so select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need. In both cases you need to fill out the returns form and send it back us along with the items you would like to return using the original packaging.
Please attach your returns sticker to the front of your parcel so that the original delivery sticker is no longer showing.How to send your returns:

Drop the parcel off at a DHL post office
Drop the parcel off at a DHL Packstation

This is how we handle returns: if your JUVIA order was delivered to Germany, you will have received a returns form and sticker automatically.
For returns from Austria, Switzerland, the Netherlands, United Kingdom and other EU countries you can download your free returns sticker online. To do so select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need. In both cases you need to fill out the returns form and send it back us along with the items you would like to return using the original packaging.
Please attach your returns sticker to the front of your parcel so that the original delivery sticker is no longer showing.How to send your returns:

Drop the parcel off at a DHL post office
Drop the parcel off at a DHL Packstation

This is how we handle returns: if your JUVIA order was delivered to Germany, you will have received a returns form and sticker automatically.
For returns from Austria, Switzerland, the Netherlands, United Kingdom and other EU countries you can download your free returns sticker online. To do so select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need. In both cases you need to fill out the returns form and send it back us along with the items you would like to return using the original packaging.
Please attach your returns sticker to the front of your parcel so that the original delivery sticker is no longer showing.How to send your returns:

Drop the parcel off at a DHL post office
Drop the parcel off at a DHL Packstation

2. HOW AND WHEN WILL I RECEIVE A REFUND? 2. HOW AND WHEN WILL I RECEIVE A REFUND? 2. HOW AND WHEN WILL I RECEIVE A REFUND?

We'll try to be quick - promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.

We'll try to be quick - promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.

We'll try to be quick - promise! As soon as we have processed your returns, we will get in the touch with the payment service provider. One to two business days later, the money will be back in your account. Refunds are always made to the payment method that was used to pay.

3. HOW LONG CAN I RETURN MY ITEM? 3. HOW LONG CAN I RETURN MY ITEM? 3. HOW LONG CAN I RETURN MY ITEM?

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us.

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us.

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us.

4. ARE RETURNS FREE? 4. ARE RETURNS FREE? 4. ARE RETURNS FREE?

Returns are completely free at JUVIA. The returns process varies from country to country. If your JUVIA order was delivered to Germany, you will have received a returns form and sticker automatically. For returns from Austria, Switzerland, the Netherlands, United Kingdom and the other EU countries you can download your free returns sticker online. To do so select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need

Returns are completely free at JUVIA. The returns process varies from country to country. If your JUVIA order was delivered to Germany, you will have received a returns form and sticker automatically. For returns from Austria, Switzerland, the Netherlands, United Kingdom and the other EU countries you can download your free returns sticker online. To do so select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need

Returns are completely free at JUVIA. The returns process varies from country to country. If your JUVIA order was delivered to Germany, you will have received a returns form and sticker automatically. For returns from Austria, Switzerland, the Netherlands, United Kingdom and the other EU countries you can download your free returns sticker online. To do so select 'Returns' on the JUVIA website. This will open a new window where you can enter the relevant data and download everything you need

Voucher codes / Newsletter Voucher codes / Newsletter Voucher codes / Newsletter

1. HOW DO I SIGN UP FOR THE JUVIA NEWSLETTER? 1. HOW DO I SIGN UP FOR THE JUVIA NEWSLETTER? 1. HOW DO I SIGN UP FOR THE JUVIA NEWSLETTER?

If you want to be the first to find out about JUVIA trends and offers, you can sign up to our newsletter. If you scroll down to the bottom of our website, you can enter your e-mail address. After registering you will receive an e-mail in which you need to confirm your subscription. Please also check your SPAM folder, in case you can't find the e-mail in your inbox. Of course, you can unsubscribe from the newsletter at any point.

If you want to be the first to find out about JUVIA trends and offers, you can sign up to our newsletter. If you scroll down to the bottom of our website, you can enter your e-mail address. After registering you will receive an e-mail in which you need to confirm your subscription. Please also check your SPAM folder, in case you can't find the e-mail in your inbox. Of course, you can unsubscribe from the newsletter at any point.

If you want to be the first to find out about JUVIA trends and offers, you can sign up to our newsletter. If you scroll down to the bottom of our website, you can enter your e-mail address. After registering you will receive an e-mail in which you need to confirm your subscription. Please also check your SPAM folder, in case you can't find the e-mail in your inbox. Of course, you can unsubscribe from the newsletter at any point.

2. HOW DO I APPLY A VOUCHER CODE TO MY ORDER? 2. HOW DO I APPLY A VOUCHER CODE TO MY ORDER? 2. HOW DO I APPLY A VOUCHER CODE TO MY ORDER?

You can apply your voucher code to your shopping basket. Just enter the code into the relevant field and confirm. If the code was correct, the offer will be applied to your total sum or to an item in your shopping basket. If you want to delete an already applied voucher code, click the 'X' next to it.

You can apply your voucher code to your shopping basket. Just enter the code into the relevant field and confirm. If the code was correct, the offer will be applied to your total sum or to an item in your shopping basket. If you want to delete an already applied voucher code, click the 'X' next to it.

You can apply your voucher code to your shopping basket. Just enter the code into the relevant field and confirm. If the code was correct, the offer will be applied to your total sum or to an item in your shopping basket. If you want to delete an already applied voucher code, click the 'X' next to it.

3. CAN I APPLY A VOUCHER CODE AFTER PLACING MY ORDER? 3. CAN I APPLY A VOUCHER CODE AFTER PLACING MY ORDER? 3. CAN I APPLY A VOUCHER CODE AFTER PLACING MY ORDER?

Unfortunately we can't apply a voucher code to an order that's already been placed. Why don't you use it on your next order?

Unfortunately we can't apply a voucher code to an order that's already been placed. Why don't you use it on your next order?

Unfortunately we can't apply a voucher code to an order that's already been placed. Why don't you use it on your next order?

4. WHAT ELSE DO I NEED TO KNOW ABOUT USING VOUCHER CODES? 4. WHAT ELSE DO I NEED TO KNOW ABOUT USING VOUCHER CODES? 4. WHAT ELSE DO I NEED TO KNOW ABOUT USING VOUCHER CODES?

You can only use your voucher code once and can only use one voucher code at a time.

You can only use your voucher code once and can only use one voucher code at a time.

You can only use your voucher code once and can only use one voucher code at a time.

5. WHY IS MY VOUCHER CODE NOT WORKING? 5. WHY IS MY VOUCHER CODE NOT WORKING? 5. WHY IS MY VOUCHER CODE NOT WORKING?

Please note that your voucher code may not work alongside other offers, freebies or sale items. Have you tried entering your voucher code manually? To avoid typos, try copying and pasting the code.

Please note that your voucher code may not work alongside other offers, freebies or sale items. Have you tried entering your voucher code manually? To avoid typos, try copying and pasting the code.

Please note that your voucher code may not work alongside other offers, freebies or sale items. Have you tried entering your voucher code manually? To avoid typos, try copying and pasting the code.

Products Products Products

1. WHAT DOES JUVIA STAND FOR? 1. WHAT DOES JUVIA STAND FOR? 1. WHAT DOES JUVIA STAND FOR?

Breathe – Relax – Enjoy

High-quality loungewear to get cosy in, made of super soft materials in casual styles and a huge variety of colours. Getting comfy whilst looking good – that’s the idea behind the JUVIA brand.
Being able to mix and match pieces from the collections and making fashion that is suitable for everyday wear is very important to us. Our activewear collection adds some extra fun to your workout. And on top: you can combine the pieces with other JUVIA styles.
JUVIA also stands for quality – we use carefully selected materials and 95% of our production is based in Europe.

Breathe – Relax – Enjoy

High-quality loungewear to get cosy in, made of super soft materials in casual styles and a huge variety of colours. Getting comfy whilst looking good – that’s the idea behind the JUVIA brand.
Being able to mix and match pieces from the collections and making fashion that is suitable for everyday wear is very important to us. Our activewear collection adds some extra fun to your workout. And on top: you can combine the pieces with other JUVIA styles.
JUVIA also stands for quality – we use carefully selected materials and 95% of our production is based in Europe.

Breathe – Relax – Enjoy

High-quality loungewear to get cosy in, made of super soft materials in casual styles and a huge variety of colours. Getting comfy whilst looking good – that’s the idea behind the JUVIA brand.
Being able to mix and match pieces from the collections and making fashion that is suitable for everyday wear is very important to us. Our activewear collection adds some extra fun to your workout. And on top: you can combine the pieces with other JUVIA styles.
JUVIA also stands for quality – we use carefully selected materials and 95% of our production is based in Europe.

2. HOW DO I FIND MY PERFECT SIZE? 2. HOW DO I FIND MY PERFECT SIZE? 2. HOW DO I FIND MY PERFECT SIZE?

The JUVIA collections comply with international size standards. This means that XS is equivalent to European sizes 32-34, S is equivalent to sizes 36-38. If you are between two sizes, we recommend buying one size up or ordering two sizes and returning one to us free of charge.
You can find more information on the item's detail page ('Cut & fit'). Here you can see whether the item has a normal (regular), tight (slim) or relaxed (loose) fit style, as well as the model's height and size.

The JUVIA collections comply with international size standards. This means that XS is equivalent to European sizes 32-34, S is equivalent to sizes 36-38. If you are between two sizes, we recommend buying one size up or ordering two sizes and returning one to us free of charge.
You can find more information on the item's detail page ('Cut & fit'). Here you can see whether the item has a normal (regular), tight (slim) or relaxed (loose) fit style, as well as the model's height and size.

The JUVIA collections comply with international size standards. This means that XS is equivalent to European sizes 32-34, S is equivalent to sizes 36-38. If you are between two sizes, we recommend buying one size up or ordering two sizes and returning one to us free of charge.
You can find more information on the item's detail page ('Cut & fit'). Here you can see whether the item has a normal (regular), tight (slim) or relaxed (loose) fit style, as well as the model's height and size.

3. WHAT DO I NEED TO KNOW ABOUT CARING FOR MY JUVIA PRODUCTS? 3. WHAT DO I NEED TO KNOW ABOUT CARING FOR MY JUVIA PRODUCTS? 3. WHAT DO I NEED TO KNOW ABOUT CARING FOR MY JUVIA PRODUCTS?

The care of your JUVIA item depends on the product and material. Take a look at the item's detail page ('Material & care') and read through the label sewn into your item. If you have any other specific questions, feel free to get in touch with our customer service.

The care of your JUVIA item depends on the product and material. Take a look at the item's detail page ('Material & care') and read through the label sewn into your item. If you have any other specific questions, feel free to get in touch with our customer service.

The care of your JUVIA item depends on the product and material. Take a look at the item's detail page ('Material & care') and read through the label sewn into your item. If you have any other specific questions, feel free to get in touch with our customer service.

System requirements System requirements System requirements

1. WHAT BROWSER SETTINGS DO I NEED TO USE THE JUVIA ONLINE SHOP? 1. WHAT BROWSER SETTINGS DO I NEED TO USE THE JUVIA ONLINE SHOP? 1. WHAT BROWSER SETTINGS DO I NEED TO USE THE JUVIA ONLINE SHOP?

Please use the most up-to-date version of your browser. This is the only way we can guarantee that our online shop is correctly displayed. It's also helpful to have your latest safety updates installed.

Please use the most up-to-date version of your browser. This is the only way we can guarantee that our online shop is correctly displayed. It's also helpful to have your latest safety updates installed.

Please use the most up-to-date version of your browser. This is the only way we can guarantee that our online shop is correctly displayed. It's also helpful to have your latest safety updates installed.

2. DO I NEED TO ACTIVATE WEBSITE COOKIES? 2. DO I NEED TO ACTIVATE WEBSITE COOKIES? 2. DO I NEED TO ACTIVATE WEBSITE COOKIES?

Our website uses cookies. The functionality of the JUVIA online shop is compromised if you deactivate cookies. More information regarding this is available on our data protection site. You should also have third-party cookies activated to avoid problems in your payment process.

Our website uses cookies. The functionality of the JUVIA online shop is compromised if you deactivate cookies. More information regarding this is available on our data protection site. You should also have third-party cookies activated to avoid problems in your payment process.

Our website uses cookies. The functionality of the JUVIA online shop is compromised if you deactivate cookies. More information regarding this is available on our data protection site. You should also have third-party cookies activated to avoid problems in your payment process.

3. DO I HAVE TO ACTIVATE JAVASCRIPT TO USE THE JUVIA ONLINE SHOP? 3. DO I HAVE TO ACTIVATE JAVASCRIPT TO USE THE JUVIA ONLINE SHOP? 3. DO I HAVE TO ACTIVATE JAVASCRIPT TO USE THE JUVIA ONLINE SHOP?

Our website uses JavaScript. Hereby it is necessary for JavaScript to be activated in your browser - it usually is anyway. Deactivating JavaScript compromises the functionality of the JUVIA online shop. You can find out more about activating JavaScript here: http://www.enable-javascript.com/

Our website uses JavaScript. Hereby it is necessary for JavaScript to be activated in your browser - it usually is anyway. Deactivating JavaScript compromises the functionality of the JUVIA online shop. You can find out more about activating JavaScript here: http://www.enable-javascript.com/

Our website uses JavaScript. Hereby it is necessary for JavaScript to be activated in your browser - it usually is anyway. Deactivating JavaScript compromises the functionality of the JUVIA online shop. You can find out more about activating JavaScript here: http://www.enable-javascript.com/

Data Protection & Data Security Data Protection & Data Security Data Protection & Data Security

1. IS MY DATA KEPT SAFE? 1. IS MY DATA KEPT SAFE? 1. IS MY DATA KEPT SAFE?

You can read all about our data protection on our website.

You can read all about our data protection on our website.

You can read all about our data protection on our website.

3. INFORMATION ABOUT YOUR PERSONAL TRACKING 3. INFORMATION ABOUT YOUR PERSONAL TRACKING 3. INFORMATION ABOUT YOUR PERSONAL TRACKING

You can change your tracking setting here.

You can change your tracking setting here.

You can change your tracking setting here.

JUVIA uses in order to make your visit to our website as pleasent as possible. If you continue to use the website, you automatically declare to consent yourself with our declaration on Datenschutz and .